Delivery & Shipping Information

It is the responsibility of the Purchaser/Owner or that of whomever receives the equipment to make note of any damage to the equipment, at time of delivery, on the freight company’s bill of lading. Do not let the freight company driver leave until you have thoroughly inspected your shipment. It is strongly recommended that digital pictures of any damages be taken as well. It is the responsibility of the Purchaser/Owner or the designated consignee to pursue any claim of damage directly with the freight company. The Fitness Resource will not file damage claims on shipments. Please be aware that claims filed for damages that were not noted on the bill of lading have little or NO chance of reimbursement from the carrier. Freight damage is not covered under any manufacturers’ warranties. The Fitness Resource will not be liable for any freight damages.

For the majority of products outside of our local sales area we use Tailgate/Curbside delivery as our standard delivery service.

Tailgate/Curbside Delivery - Driver will move product/s to the end of the trailer. Customer is responsible for moving the equipment from that point on.

Upgrades to the basic Tailgate/Curbside delivery service are available at an additional charge. Arrangements need to be made prior to shipping the items.

Lift Gate Delivery - Driver will have the appropriate equipment available to off-load your equipment to ground level at your curbside.

Threshold delivery - Driver will place equipment through the first doorway or garage door - providing there are no stairs to navigate.

Inside Placement and/or Assembly - The Fitness Resource does not arrange for inside delivery or assembly of equipment for equipment delivered outside of our local sales area. If need be, we can recommend a company that can provide inside placement and assembly of the fitness equipment. Please contact your sales representative for more details.