Frequently Asked Questions

Order Status

Check your order status by visiting your account.

Click your accountto view orders you have placed and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Track your order by visiting your account.

Track your order by visiting your account. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Track your order by visiting your account. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Track your order by visiting your account. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which we are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. If you need more detailed information regarding backorders please contact customer service and they will be happy to assist you.

My Account

Go to account > Sign up.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Go to your account to edit your account information.

Shipping is calculated based on dimensional weight, location, and type of delivery & setup requested. To keep your shipping expense as low as possible we utilize a number of different carriers suited to each location. Please contact customer service for a detailed shipping quote and they will be happy to assist you.

Go to account > Select "Forgot your password?

Please contact us for more information about returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

After placing your order, go to your account to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Currently we ship to most countries however, if your country is not listed as available when checking out, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not process and ship your order until we receive payment from you.

Shipping is calculated after your order is processed. We will contact you directly to arrange desired shipping method and discuss the logistics of your delivery.If you have any questions prior to placing your order please contact customer service and they will be happy to assist you.

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

You only have to pay sales tax if you are located in the same state as our warehouse.

Go to your account to review your order. You may compare your order history on our website with your financial records. If you have questions or concerns, please contact customer service for further assistance.

Go to your account to print invoices.

Credits usually take 7-10 business days from the time we process your request.

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

To purchase a gift card, click here. Gift cards can be redeemed at checkout of any online purchase.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click checkout. During checkout on the right side of your screen you will be prompted to enter a discount code if you have one.

Additional Support

Click here to contact us.